Key Facts

Key Facts

  • WINNERS – Australian Achieve Awards winner for best customer service for 2005, 2006 & 2008
    Associates with top hardware and software manufactures and constantly attending training and product releases.
  • PC Link services over 6000 clients Australia-wide covering over 120,000 PCs, PDA’s, POS, peripherals, routers and servers
  • Supporting all type of industries from home businesses to Corporate businesses such as Westpac, GIO Insurance, IBM and much more
  • Our network of authorised associates enables us to provide onsite service throughout Australia in both urban and remote locations.
  • We employ professional and highly experienced engineers with the best IT problem-solving skills.
  • Most of our engineers are A+ Certified, MCP and MCSE with a minimum 3 years field experience. We also have AS400, CCNA and MCSA certified engineers.
  • We boast over 40 years of combined IT experience ranging from basic desktop troubleshooting to complex network and security troubleshooting, configurations and integration.
  • An established and steadily growing company through our commitment in providing a professional and friendly service.
  • Our quality customer service focus has built us a reputation where 80% of our work is sourced from word-of-mouth referrals.
  • Our “total technology solution” philosophy allows our clients to only ever need to deal with one company reducing downtime and unnecessary delays may result from other vendors


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    "My wife and I operate home based consulting businesses. Ramez has excellent personal and outstanding IT skills, is responsive and provides a superb support service. We unreservedly recommend him."

    George Micallef   

    "He's terrific! Quick, reasonable and friendly".

    Tara Aronson   

    "Ramez did an excellent job"

    Elena & Sam Evenberg   

    ". . . [he] was prompt, knew exactly what he was doing - fixed the problem fast"

    Alison Sharpe   

    “Its good to know someone knows his stuff. I will definitely use your service in the future. Thanks again”

    Eddy Taher   

    "Mina's service was both quick and professional. Our Computer problems were attended too on the same day and resolved within a very short time. It was particularly reassuiring that, within one week of resolving the problem, he telephoned to check that everything was fine. I woud be happy to recommend his services to anyone."

    Chriss J, Hassle Grove   

    "Excellent - responsive. . . Better than prior Apple consultants whom I used for years. highly recommended"

    Don Shaw   

    7 Reasons Why Choose Us?

    Same Day Service Guaranteed

    Same-day-serviceOur technicians are ready to help you 7 days 8am-8pm. Call us before 10am Monday-Friday and a technician will be dispatched the same day but don’t panic just call us and we will get a technician to you promptly.

    All Work Guranteed

    guarantee-ribbon
    We offer 30 days guarantee on all repairs for your peace of mind.

    Local Support

    local
    Our local engineers will get to you fast. We understand technology is vital for your business and we promise not to keep you waiting.

    No Fix No Fee

    no-fix-no-feeWe make it our business to be straight with our customers. With over 30+ years of IT experience we most likely to have your issue fixed fast and economically, however if we run into a complicated issue we don't try to baffle you with jargon. Instead, we explain the problem, leave, research the issue, and until we find the fix you won't have to pay us a penny. In some instance where complex hardware issues we may have to take your hardware offsite to our repair center

    Extened Support 7 Days 8am – 8pm

    24hrOur Team is there to help when you need it. We understand businesses go over "traditional" business hours. We understand business and its needs and we are by the phone to help.
    In fact; we also offer after hour emergency services (excluding holidays) so we got you covered 24/7

    No Call Out Fee

    No-Call-Out-Charge
    * applicable for home users
    No need to take your computer to a computer shop. We come to you 7 days a week 8 am - 8 pm. at no extra charge. Just one other reason why our service stands out.

    Competivie Pricing. Per Hour or Fixed Price

    fixed_price1For peace of mind we offer fixed price service for some common IT Support issues.
    Our technicians are highly trained and will fix all your IT issues without having a bill shock
    Some of our fixed price includes Virus & Spyware Removal, Computer Upgrades, Home Networking, Computer Tune-Up, Laptop screen replacement, and more...
    Due to the size of our client base we are able to offer competitive pricing

    For your convenience, we bring IT support for you 7 days a week 8am-8pm*

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      SOME OF OUR VALUED CLIENTS